All work
Voicemail intake automation
Voicemails piled up, and intake meant listening and re-typing. Every message is now transcribed, sorted, and routed to the right queue — a person still makes the call.
- Voicemail landscaptured the moment it arrives
- Transcribedtext, number, and time on file
- Sortednew patient · scheduling · billing
- Routed to the right queueurgent first
- A person makes the calltranscript and next step in front of them
Before
- A multi-location therapy practice taking new-patient, scheduling, and billing calls on one line.
- Messages accumulated in voicemail. Intake meant someone listening, writing it down, and working out who should follow up.
- Urgent messages waited behind routine ones because nothing sorted them.
What we built
- Every voicemail captured and transcribed as it lands.
- Each message classified — new patient, scheduling, billing, clinical question — and routed to the right queue.
- A review screen where the person who owns that queue sees the transcript, the number, and the next step.
- The human decision stays human: the system sorts and prepares; a person makes the call.
What it means day to day
- Nobody sits through voicemail.
- Urgent messages surface first.
- Follow-up is a queue, not a memory.
1A call2A short look at the real workflow3A fixed price with milestones4Working software every week5Handoff — you own it
How an engagement runsRunning something like this on spreadsheets and memory? Tell me what’s broken.
Call or text (623) 252-4330